Enters reservations for Hotel/RV Park accommodations based on availability.

Answers PBX incoming calls and distributes throughout property.Answers incoming telephone calls and provides appropriate assistance such as directions and information regarding property events or promotions.Makes guest reservations, assigns rooms/RV slots, and makes keys.Checks guests in and out of rooms and RV Park.This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.Performs the professional and courteous handling of incoming guest calls and reservation requests while realizing campaign goals, fulfilling data entry requirements, and achieving call time and volume objectives.Directs guests to appropriate personnel and/or escalates issues to management when necessary to fulfill guest needs.Expediently handles guest concerns, inquiries, and requests.Conducts in-bound and out-bound calling, providing quality service and effective selling through the use of a telecommunication database and telephonic system.Ensures guest satisfaction by following guidelines of the company and departmental policies and procedures.Performs duties to accommodate hotel guests, responds to telephone inquiries, and makes appropriate reservations.You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Ĭlick HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. We’re always looking for talent that believes in having fun.

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